Inspire HR no longer tracking heart rate

[Tessanell]

All of a sudden my HR monitoring is inactive....no LED lights shining at the back of my Fitbit inspire HR. What can be the problem? And where can I take it to be checked out?

Moderator Edit: Clarified subject

[SilviaFitbit]

@Tessanell Hi there. Thanks for the details mentioned. 

Your post was moved to this thread, in an effort to keep the forums organized. 

Please make sure that heart rate is turned on your settings, to do so: 

- Go to the Settings app 

- Heart rate 

If it's turned on but it's not showing you a reading, restart it and continue monitoring its functionality. 

Hope this helps. 

[Tessanell]

Good day

Thanks for the feedback. I have already done all that you have mentioned.
It is still not on. I can not help to think that it was caused when I
update the app. Also in the settings where you choose what app you want to
activate there is no heart rate icon at all. I have however switched the
heart rate ON on the wrist band.
How can I down load an older version of the fitbit to check if it is a
software issue?

I am sooooo very disappointed about this option being inactive because this
was the main reason I paid so much money. Hope you can assist me please.

Thanks. Kind regards
Tessa

[SilviaFitbit]

@Tessanell Thank you for getting back. I see where your disappointment is coming from. 

Since your heart rate has been turned on but it's still not tracking your data. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good weekend.