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Inspire HR non-responsive to touch

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‎02-18-2020 04:44 - last edited on ‎02-19-2020 09:36 by Fitbit Moderator

‎02-18-2020 04:44 - last edited on ‎02-19-2020 09:36 by Fitbit Moderator

I’ve tried restarting my Inspire HR and it will respond to touch for the first few seconds after restarting, but then will stop. The scrolling option isn’t working at all, just the taps for a slight bit. It is also draining battery really quickly. Suggestions? Manual restart doesn’t seem to be doing the trick. I’ve had this watch since June and it randomly started doing this last night.

 

 

Moderator edit: updated subject for clarity

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‎02-19-2020 10:03

‎02-19-2020 10:03

@tealmcarter It's great to see that you've visited the Fitbit Community!

 

Let me help you with your unresponsive Inspire HR and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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