07-09-2020 16:35
07-09-2020 16:35
I have been wearing my Inspire HD for about 6 weeks now. The step count/ sleep data seems accurate, but everything else seems, at times, to be far off. Some examples: heart rate sometimes goes up into peak range when I am doing nothing strenuous and also checking pulse rate manually which is normal; mowing my lawn but randomly does not register my hourly footstep goal; etc. I have tried resetting the unit, but now the face lights up every time my arm twitches - not the worst thing in the world but it is distracting. Any suggestions? I would like to get more use out of it than just a step counter.
07-14-2020
07:43
- last edited on
09-09-2024
14:29
by
MarreFitbit
07-14-2020
07:43
- last edited on
09-09-2024
14:29
by
MarreFitbit
@Synik It's great to see you in the Community!
Let me help you with your Inspire HR not tracking your data correctly and thank you for troubleshooting this issue. For the heart rate I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.
Regarding your hourly steps, try removing this option, save and sync then re-add it, save and sync again.
Finally regarding the screen, when you turn your arm the tracker will automatically turn on the screen, this is called screen wake. You can simply long press the button to see the option to turn this feature on or off.
Let me know how it goes.
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