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Inspire HR not an option on the app and macbook

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‎07-19-2020 06:57 - last edited on ‎08-04-2020 12:28 by Moderator Alum

‎07-19-2020 06:57 - last edited on ‎08-04-2020 12:28 by Moderator Alum

I downloaded the fitbit app for macbook from fitbit.com website to set up my new fitbit. Many model options are there, but no Inspire HR. Then i loaded the app on my iPhone, but now it looks like I need a Lightning to USB adaptor to get to the next step. Does that make sense?   

 

 


Moderator edit: format

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‎07-20-2020 04:29

‎07-20-2020 04:29

Hello @edufit and welcome to the Help forums.  I'm sorry, but you can't set up your Inspire HR on a MacBook.  You need a compatible smartphone/tablet/Windows 10 PC.  I apologize if I misunderstand what you are saying.  It sounds like you think you plug the cable into your phone to set it up.  You plug the cable into a power source like a USB wall plug or a USB port on your MacBook.  You want to have your device charging while you set it up.  The setup uses Bluetooth.

 

Does this help?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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