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Inspire HR not charging after being in the pool

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‎08-02-2021 07:00 - last edited on ‎08-04-2021 19:02 by

‎08-02-2021 07:00 - last edited on ‎08-04-2021 19:02 by

Was in a pool for about 20min., just standing, not underwater the whole time and now my Inspire HR does not charge at all? Anyone else have this problem?

 

 

 

Moderator edit: subject for clarity 

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‎08-02-2021 07:09

‎08-02-2021 07:09

Hi, @cdavidson5 , your Inspire HR should be water resistant to that level, but may have some surface water interfering with charge.  I would recommend popping it into a bag of rice for a few hours and then trying again.

 

If you are still not able to charge I would recommend getting in touch with Fitbit Customer Support on Contact.Fitbit.com and they will let you know your options.

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-04-2021 19:07 - last edited on ‎04-28-2024 03:24 by Fitbit Moderator

In response to Julia_G

‎08-04-2021 19:07 - last edited on ‎04-28-2024 03:24 by Fitbit Moderator

Welcome to the Fitbit Community, @cdavidson5. It's nice to see you around and thank you for your help, @Julia_G.

@cdavidson5 Thanks for the details shared in your post. I understand your concern, you can find more information about water resistance on your Fitbit device in Can I swim or shower with my Fitbit device? I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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