Inspire HR not charging

[Gizzy73]

My inspire HR wont charge and is showing battery symbol with exclamation mark

[Gizzy73]

I have since cleaned the fitbit, checked setting and removed from app and reset. This has not worked and now the battery has run out so I can not use it 😞 pleas help.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gizzy73.

I am sorry to hear your Inspire HR tracker won't charge. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I recommend following the complete troubleshooting instructions including a restart in this help article: Why isn't my Fitbit device's battery charging?

 Let me know how it goes. 

[Mattwise]

I have had the exact same problem. Mine is only 4 months old. I left it on. The charger for hours, and it didn't charge. I changed the power sources several times. None worked (but work for other devices). I cleaned the contacts as instructed. I wasn't able to restart it. I tried several times, but it wouldn't respond to holding the button (likely because it needs to be connected to the charger?). It too has lost all charge and is unusable. Could the charging cables be bad? Mine has no sign of damage

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mattwise.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand your concern and appreciate your efforts and the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[tiffanylmmr]

I’ve tried all of this as well, my fit bit stopped charging and has been dead for some time now 😞 

[LiliyaFitbit]

Welcome to the Fitbit Community, @tiffanylmmr.

I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. I've shared your case with our Support team and they will continue assisting you on this matter. 

I'll be around.

[Byrninggirl]

Having the same problems. USB part of the charger is getting really hot but not charging device. 

[xena13]

This has been a recurring and continuing problem with my Inspire. I've cleaned all the contacts and reset multiple times. In the past when this has happened, cleaning the contacts worked or waiting until the device lost all its charge seemed to work.  I don't like to do that because I lose exercise data then. I believe this device is poorly designed for recharging. I shouldn't continue to have problems getting it to charge. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Byrninggirl @xena13.

@Byrninggirl Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@xena13 Thank you for sharing the details of the issue you're experiencing with charging your device and the troubleshooting steps you follow. I understand how frustrating this is for you and appreciate your feedback as it helps us to keep improving. I would like to confirm if you're charging your Fitbit device by connecting your charging cable to a USB port on your computer or using a UL-certified USB wall charger? You can find more information about charging your tracker at How do I charge my Fitbit device? The complete troubleshooting instructions can be found here. 

Looking forward to hearing back from you.

[Mattwise]

I appreciate the feedback I have received email! Thanks for all the quick responses!

[LiliyaFitbit]

Thank you for the update, @Mattwise.

I am glad to hear you've received the email from our Support team. I appreciate your feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[Gizzy73]

No damage to my cable either 😞

[Gizzy73]

My cable is fine also 😞 problem still not resolved.

Update:

I cannot enjoy my fitbit experiance when my fitbit no longer works and I cannot aford a new one.

Moderator edit: merged replies

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @Gizzy73.

I am sorry to hear the issue persists, I understand how you are feeling and appreciate your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Gizzy73]

Thank you for your help, Customer support have been in contact and are supporting to get a replacement 🙂

[LiliyaFitbit]

Thank you for your response, @Gizzy73.

That's great news! I am glad to hear that our Support team took care of your case and you were sent a replacement. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Looking forward to seeing you around the forums!

[Presence]

Hello.  I bought 2 Inspire HRs at the same time. Both stopped charging recently. The fault was found to be in both chargers. The black wire had corroded and separated from the negative charging pin.  It appears that the soldered joint in each had not been cleaned after the soldering, which caused the corrosion.  Planned failure by Fitbit? Who knows.  I am very disappointed that this happened in 2 chargers at around the same time, meaning I could not charge either Inspire until the charge cables were replaced.

With so many people having charge cable failures, it would be nice of Fitbit to own up and offer replacements.

TIP: With the charge cable connected to a USB port, measure the voltage at the two pins (may need a friend to help measure). 0 means it's likely a corroded wire.  You can check by separating the 2 sections of the charging cable (where the magnets are), by running your fingernails around the joint. Please PM me if you find this problem and I'll keep a tally for forwarding to Fitbit.

For the FITBIT Team:  Can we please get some stats on the number of faulty chargers? It's a shame to have the Company's reputation tarnished through one small solder joint. Thanks

[Hawkeye07]

I am having the same issue.  My HR Inspire is now dead.

[Presence]

Ask Fitbit to replace charge cable. Buy new cables from eBay.