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Inspire HR not charging

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‎11-21-2020 18:53

‎11-21-2020 18:53

My inspire HR will no longer charge and is not dead.  l have read numerous posts with suggestions about cleaning the charging nodes and trying a different outlet or doing a reset.  None of these have worked for me.  Can someone please help?

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‎11-22-2020 11:13 - edited ‎11-22-2020 11:14

‎11-22-2020 11:13 - edited ‎11-22-2020 11:14

Welcome to the Fitbit Community, @KatandDigit.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with charging your Inspire HR. Thank you for your efforts to resolve this, I am here to help. Before considering other options, could you please confirm if you've followed our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-22-2020 13:15

In response to LiliyaFitbit

‎11-22-2020 13:15

Thanks Lilia, I have tried all of those steps, and it still is not charging.

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‎11-22-2020 13:21

In response to KatandDigit

‎11-22-2020 13:21

Thank you for your reply, @KatandDigit.

 

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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