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Inspire HR not charging

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‎03-29-2021 18:33

‎03-29-2021 18:33

Yet another "my InspireHR doesn't charge" post.

I've cleaned the posts with alcohol, I've tried resetting, and I bought it less than a year ago. No idea why, but when I snap it onto the charger, it acts like the points aren't making a connection.

I have a Samsung Active2 in the mail, but my mom wants my Inspire to try it out and I'd like it to be working.

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‎03-30-2021 06:56

‎03-30-2021 06:56

@IDonWanna It's great to see that you've visited the Fitbit Community!

 

Sorry to hear about this and thank you for troubleshooting this issue. You can follow these instructions to help your device charge.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-30-2021 18:10 - last edited on ‎04-01-2021 10:05 by Fitbit Moderator

In response to AlvaroFitbit

‎03-30-2021 18:10 - last edited on ‎04-01-2021 10:05 by Fitbit Moderator

I have tried these things.

I put it on the charger two nights ago at 21% battery. It was at 6% this morning (obviously not charging) and dead when I got home from work.

The device does not charge.

 

 

Moderator Edit: Formatting

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‎04-01-2021 10:06

In response to IDonWanna

‎04-01-2021 10:06

@IDonWanna thank you for the update. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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