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Inspire HR not charging

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‎07-17-2021 23:20 - last edited on ‎07-18-2021 11:01 by

‎07-17-2021 23:20 - last edited on ‎07-18-2021 11:01 by

For the first time, my Fitbit won't charge. I put it on the charger but nothing happens. I cleaned everything thoroughly but can't figure out how to get it to charge. I never had this problem before.. 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎07-17-2021 23:49

‎07-17-2021 23:49

Hi @BaileLeeuw  see if anything in this article - click to read - helps. Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-18-2021 00:33

In response to Odyssey13

‎07-18-2021 00:33

Hi @Odyssey13 , thanks for the reply! I've tried all relevant tips there. The only thing I'd like to try is to restart the device, but I can't without charging it (it needs to charge and only then can I press the button 5 secs until the smiley appears).

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‎07-18-2021 11:44

In response to BaileLeeuw

‎07-18-2021 11:44

Welcome to the Fitbit Community, @BaileLeeuw. It's nice to see you around and thank you for your support, @Odyssey13.

 

@BaileLeeuw Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and if you continue experiencing difficulties after following the troubleshooting tips, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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