Inspire HR not connecting to the app

[ella.gs]

Hi

I have a new Inspire HR, and after it stopped syncing, I unpaired it and tried to pair it again in the app - the app will either not find the device right next to it, or it finds it and after entering the code it fails to connect and claims no Bluetooth connection.

I have now:

reinstalled the Fitbit app

rebooted my phone

restarted the device

made sure that my Bluetooth works

Please help me

[AlvaroFitbit]

@ella.gs It's great to see that you've visited the Fitbit Community!

Thank you for troubleshooting this issue. Please try the additional instructions in this help article to help your tracker sync.

Hope this helps.

[ella.gs]

Hi
thanks for your reply. I got through to chat support in the end - I had to
reset everything, what helped ultimately was clearing data from the tracker
itself.

[AlvaroFitbit]

@ella.gs really happy to hear that our Support team was able to help you. Also thank you so much for sharing what you did to fix the issue as it may help other members in the same situation.

Happy stepping and stay safe.