Inspire HR not displaying heart rate data while exercising

[BelvitaDuck]

Hi all,

If I track my exercise using the app I get GPS information however there is no heart rate information. If I add my exercise after the fact to the app I get heart rate information but no GPS.

My GPS is working and WiFi not connected to anything else whilst I am exercising.

Please advise.

Moderator Edit: Clarified subject

[SilviaFitbit]

@BelvitaDuck Welcome back to the Fitbit Community. Thanks for the detailed information shared. 

I'd like you to confirm this procedure is followed to track your workout using connected GPS: 

1. On your Inspire HR, open the Exercise app   and swipe to find an exercise.
2. Tap the exercise to choose it. If GPS is available, an icon appears at the top as your device tries to connect.
3. Tap the play icon   to start, or swipe up to set an exercise goal. If you set a goal, press the button or buttons to go back and tap the play icon  .
4. Tap the middle of the screen to scroll through your real-time stats.
5. To pause or end your workout, press the button or buttons. To resume, tap the play icon 
6. Press the button or buttons again, and tap Finish to end the workout.
7. Swipe up to see your workout summary.
8. Press the button or buttons to close the summary screen.
9. To see your GPS data, sync your tracker and tap the Exercise tile   in the Fitbit app.

Hope this helps.