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Inspire HR not getting notifications consistently

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‎06-04-2020 19:23 - last edited on ‎06-09-2020 08:04 by Fitbit Moderator

‎06-04-2020 19:23 - last edited on ‎06-09-2020 08:04 by Fitbit Moderator

Every couple of days I have to turn on and off bluetooth on my phone so get notifications on my phone.  This has been going on for several months, when customer service told me it was a glitch.  Is there a fix for this yet?  I rely on the notifications when I can't have my phone out.  Thanks.

 

 

Moderator edit: updated subject for clarity

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‎06-09-2020 08:20

‎06-09-2020 08:20

@Millergirl707 Welcome to the Fitbit Community!

 

Let me help you with your Inspire HR not getting notifications consistently and thank you for troubleshooting this issue. I suggest you clear the connection between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-09-2020 19:22

In response to AlvaroFitbit

‎06-09-2020 19:22

I tried your suggestion of removing all Bluetooth devices from my phone,
restart phone and Fitbit. It stayed connected only for a few hours.
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