help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not getting notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2019 03:28 - last edited on ‎10-16-2019 09:19 by Fitbit Moderator

‎10-15-2019 03:28 - last edited on ‎10-16-2019 09:19 by Fitbit Moderator

Can’t receive any messages from my watch 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-16-2019 09:52 - last edited on ‎11-04-2025 06:10 by Fitbit Moderator

‎10-16-2019 09:52 - last edited on ‎11-04-2025 06:10 by Fitbit Moderator

@antahero84 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your notifications. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-16-2019 15:11

‎10-16-2019 15:11

@antahero84  I have found that the most common reason if compatibility and permissions are not an issue is the DND feature. If you have your phone on silent, you have to check off that you want the app to still buzz your tracker when you get a message. Also, make sure that if it is texting, you have the right app checked off. 

Elena | Pennsylvania

Best Answer
0 Votes