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Inspire HR not getting notifications

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‎10-15-2019 03:28 - last edited on ‎10-16-2019 09:19 by Fitbit Moderator

‎10-15-2019 03:28 - last edited on ‎10-16-2019 09:19 by Fitbit Moderator

Can’t receive any messages from my watch 

 

 

Moderator edit: updated subject for clarity

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‎10-16-2019 09:52 - edited ‎10-16-2019 09:52

‎10-16-2019 09:52 - edited ‎10-16-2019 09:52

@antahero84 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your notifications. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-16-2019 15:11

‎10-16-2019 15:11

@antahero84  I have found that the most common reason if compatibility and permissions are not an issue is the DND feature. If you have your phone on silent, you have to check off that you want the app to still buzz your tracker when you get a message. Also, make sure that if it is texting, you have the right app checked off. 

Elena | Pennsylvania

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