Inspire HR not getting sleep and heart rate

[Luna934]

Help just unboxed my new HR and it is not tracking sleep or heart rate. Restarted 3 times.  

Moderator edit: Subject for clarity

[YojanaFitbit]

Welcome to the Community Forums @Luna934. Sorry to hear that you Fitbit is not tracking sleep or heart rate. Thank you for the steps that you've tried until now.

Make sure to wear your Fitbit on top of your wrist.  For best results, the back of your device should be in contact with your skin for features like heart-rate tracking and detecting when you’re wearing your device.

You can also check: Why don't I see my heart rate on my Fitbit device?

Remember that there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. Are you getting sleep pattern details?

I'll be around, keep me posted.