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Inspire HR not giving me my step badge

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‎09-06-2020 18:38 - last edited on ‎09-07-2020 05:43 by Fitbit Moderator

‎09-06-2020 18:38 - last edited on ‎09-07-2020 05:43 by Fitbit Moderator

I walked 30,273 steps on Friday September 4th. I didn’t earn my 30,000 step badge. 

 

Moderator Edit: Clarified subject

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‎09-07-2020 05:40 - edited ‎10-10-2023 13:13

In response to Odyssey13

‎09-07-2020 05:40 - edited ‎10-10-2023 13:13

Hi there @Hilpipre8141, welcome to the Community Forums. I'm sorry to hear about the inconvenience you had with your steps and challenges. I understand how you must be feeling. 

As @Odyssey13 mentioned above, badges are designed to reward your step-based activities that are recorded while you wear your Fitbit device. Manually logged activities are intended to help you track activities that are based on effort rather than steps or distance, so they don't count toward step badges.

Regarding manually logging your data, note that we recommend to do so if you forgot to wear your Fitbit device or you want to record an activity that isn't detected automatically.

However, I've seen you got in touch with our Support Team after your last post and they already helped you with this. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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9 REPLIES 9

‎09-06-2020 18:45

‎09-06-2020 18:45

My Fitbit Inspire HR didn’t track two different activities on Friday September 4th. So I entered them manually like the forum said to. But they don’t count towards steps or activity minutes. So I feel cheated about losing steps and activity points.

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‎09-06-2020 19:05

‎09-06-2020 19:05

Hi @Hilpipre8141  did you manually log any of the steps? 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-06-2020 19:18

In response to Odyssey13

‎09-06-2020 19:18

Yes I did cause that’s what the help line said to do when my Fitbit didn’t track my activity.

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‎09-06-2020 19:22

In response to Hilpipre8141

‎09-06-2020 19:22

I'm merging your two posts together, as it seems the two are related.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-06-2020 19:26

‎09-06-2020 19:26

You might want to read this - click to go there. Logged activities do not count towards your badges.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-06-2020 19:30

In response to Odyssey13

‎09-06-2020 19:30

Then why didn’t the help line tell me this. I’m new to Fitbit. I just did what he told me to do. So if it would count why wasn’t I told that when I asked.

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‎09-06-2020 19:45

In response to Hilpipre8141

‎09-06-2020 19:45

The community forums are full of Fitbit users, but we're not customer support. I'm not sure what you were told or what you actually logged for your activities. I've notified a Fitbit Moderator to stop by and assist you. 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-07-2020 05:07

In response to Odyssey13

‎09-07-2020 05:07

Thank you . Sorry if I asked the wrong things just trying to understand why my Fitbit is not working right all the time.

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‎09-07-2020 05:40 - edited ‎10-10-2023 13:13

In response to Odyssey13

‎09-07-2020 05:40 - edited ‎10-10-2023 13:13

Hi there @Hilpipre8141, welcome to the Community Forums. I'm sorry to hear about the inconvenience you had with your steps and challenges. I understand how you must be feeling. 

As @Odyssey13 mentioned above, badges are designed to reward your step-based activities that are recorded while you wear your Fitbit device. Manually logged activities are intended to help you track activities that are based on effort rather than steps or distance, so they don't count toward step badges.

Regarding manually logging your data, note that we recommend to do so if you forgot to wear your Fitbit device or you want to record an activity that isn't detected automatically.

However, I've seen you got in touch with our Support Team after your last post and they already helped you with this. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer