Inspire HR not holding a charge and has lines on screen

[Poshy]

my Inspire is about one year old, the side button has been a bit slow to react, but it works.

two days ago it stopped holding its charge and developed a vertical black line on the right hand side.

I updated to latest firmwear, 

changed clockface

restarted

now it has a horizontal stripe too.

I emailed support, and got a reply that email is no longer supported!

I dont have twitter which is the only option on the support site.... 

Gutted... 3rd fitbit to fail at just over a year!

anyone suggest anything?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Poshy.

I am sorry to hear your Inspire HR stopped holding its charge and developed a vertical black line on the screen. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I apologize for any inconvenience trying to contact our Support team via email. I could see that you got in touch with them about this and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Poshy]

Contacted Fitbit on their facebook page... quick reply. Problem sorted with a replacement.

[LiliyaFitbit]

Thank you for your reply, @Poshy.

I am glad to hear that our Support team took care of your case and now you'll receive a replacement. Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!