Inspire HR not holding a charge

[JPfeff20]

I charged my device overnight. Checked to make sure it was completely charged this am. Within 2 hours it was reading 15% charged. I activated this device less than a month ago. Any suggestions? 

[AlvaroFitbit · Accepted solution]

@JPfeff20 Welcome to the Fitbit Community!

Let me help you with your Inspire HR not holding a charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

[JPfeff20]

The Fitbit attaches well to charger and charges to 100%. However, the charge depleted at a rapid rate. Doesn’t even make it through a full day before it dies. I’ve only had it for 3 weeks. Thoughts??

[donegoneNM]

Mine's doing the same. Charged to 95% at 8 a.m., then got warning that battery was depleted at 4 p.m. Went from 95% to 15% in 8 hours. 4 months old, started out lasting an impressive seven days. Lately I've had to charge twice per week, but suddenly losing charge yesterday and dramatically today.

[JPfeff20]

Did you get it resolved?

Today it didn’t count steps. Drained charge before 4pm. Thoughts? 

Moderator edit: merged reply

[donegoneNM]

Tried online chat with Fitbit tech support, which went well, connected quickly. They’ve given me a case number and instructions to fully charge, then let it run all the way down to dead, then reconnect with Fitbit chat and give them the case number. They’ll then troubleshoot with the data. Battery lost 25% overnight, much less than yesterday but more than ever before that and far below the impressive 7 days it lasted in its first weeks last spring.

Yeah, I saw that/your same advice from a couple days ago. Thanks. Charging is not the problem. In fact, it charges very quickly, about an hour from 15% to 100%, much faster than my old Flex 2. I was thrilled to find my new Inspire HR lasting 7 days between charges when new last spring, and satisfied when I eventually found myself having to charge it twice a week. Yesterday's sudden 80% drop in 8 hours was new. Working with support staff and new case number to see it through. Thx.

Moderator edit: merged reply

[BigT65]

I have an Inspire (not HR) that is 7.5 months old and I am having the same problem. Up until about a month ago it would stay charged for at least 4 days. The first 4 months it would stay charged up to 7 days. For the last week I have been having to charge it every day. Do I need to get an RMA soon before my warranty runs out?

[JPfeff20]

I contacted customer service. Nothing they suggested worked.

Sent from my iPhone

[donegoneNM]

I used the website’s chat function to work with tech support. They ran some tests and a couple days later ordered me a warranty replacement, which is taking two weeks to arrive. Meantime, mine has completely died. I don’t think they could run remote tests now that it’s dead, so I’m glad I went for the warranty before it died.

[AlvaroFitbit]

@donegoneNM @BigT65 It's great to see you in the Community! 

@BigT65 thank you for your inquiry. It is up to Support if you need to send the tracker back so I have created a ticket with them. They should be able to help you via email.

@donegoneNM happy to hear that you are getting a replacement tracker.

@JPfeff20 have you let our Support team know that your tracker is still unresponsive even after following their suggestions?

I look forward to your reply.

[JPfeff20]

Support team sent me a replacement. Thanks for your help!

Sent from my iPhone

[AlvaroFitbit]

@JPfeff20 thank you for letting me know this!

Really happy to know that you also got a replacement. Hopefully you already received it and are already back on track.

Happy stepping and stay safe.

[JPfeff20]

Thank you so much for your help!!!!



Sent from my iPhone

[BigT65]

Since the last time I logged on here my Inspire seems to have fixed itself. The last time I charged it it held for 5 days. The current charge is now on day 3. Who knows?

[GretchenLeinani]

What is the average life expectancy of the Inspire battery? I have had mine for about 15 months and it is no longer holding a charge.

[JPfeff20]

I honestly have no idea. It was my first Fitbit inspire

Sent from my iPhone

[AlvaroFitbit]

@GretchenLeinani Welcome to the Fitbit Community!

Fitbit devices are made to last but this could vary depending on how your use your device. Still I wanted to know if you have tried the troubleshoots suggested in my previous posts? If you haven't then please give them a try. 

@BigT65 is your device behaving normally for you?

@JPfeff20 as always happy to hear that you are happy with your device.

I look forward to your reply.

[GretchenLeinani]

Yes, I tried all of the recommended troubleshooting, and the Fitbit still would not hold a charge. I have only had it about 15 months! I had to purchase a new one.

[AlvaroFitbit]

@GretchenLeinani thank you for your reply.

Sorry to hear that your tracker didn't respond but happy to hear that you have a new one and are already back on track. Hope you can reach all your fitness goals for this year.

Happy stepping and stay safe.

[Jacquelines]

I have the same problem