Inspire HR not holding a charge

[JPfeff20]

I charged my device overnight. Checked to make sure it was completely charged this am. Within 2 hours it was reading 15% charged. I activated this device less than a month ago. Any suggestions? 

[AlvaroFitbit]

@Jacquelines It's nice to have you on board!

Let me help you with this. You don't mention any troubleshoots so I suggest you follow these instructions to help improve the battery life.

Let me know how it goes.

[lasonya2005]

Mine is doing this and I have followed your step. Mine only holds a charge a couple hours

[AlvaroFitbit]

@lasonya2005 Thanks for stopping by! 

Thank you for following my previous instructions. Since the issue persists I suggest you contact our Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep me posted.

[cbultman]

Restart Inspire HR
If you can't sync Inspire HR, you have trouble with connected GPS or tracking your
stats, or your tracker is unresponsive, restart your device:
1. Connect Inspire HR to the charging cable. For instructions, see "Charge your
tracker " on page 7.
2. Press and hold the button on your tracker for 5 seconds. Release the button.
When you see a smiley face and Inspire HR vibrates, the tracker restarted.
Restarting your tracker reboots the device but doesn't delete any data.

Moderator Edit: Formatting

[JuanJoFitbit]

@cbultman Thank you for joining us in this thread and our Fitbit Community. Thank you also for sharing these troubleshooting steps which are helpful and I'm sure that will help other users that experience the same issue.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[dzeffarski]

This thread has been live for more than 2 years and Fitbit still cannot figure out their problems?  My Inspire 2 at 13 months started having issues and the only response I got was "here's a discount for another device."  I can say for sure that I will not be buying another fitbit after my last couple with similar issues maintaining a charge and getting zero help from FitBit.