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Inspire HR not holding charge and now not charging at all

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‎10-29-2019 08:42 - last edited on ‎10-30-2019 05:36 by Fitbit Moderator

‎10-29-2019 08:42 - last edited on ‎10-30-2019 05:36 by Fitbit Moderator

My FitBit Inspire HR was working great for over a month and suddenly stopped staying charged for more than 8 hours or so (therefore practically useless).  Now it won't charge at all.  I get the smiley face and 0% charged but that is it.  Any suggestions?  Is this FitBit just defective?

 

 

Moderator edit: updated subject for clarity

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‎10-30-2019 05:42 - last edited on ‎05-17-2025 13:20 by Fitbit Moderator

‎10-30-2019 05:42 - last edited on ‎05-17-2025 13:20 by Fitbit Moderator

@inspired2021 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Inspire HR not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-31-2019 10:27

In response to AlvaroFitbit

‎10-31-2019 10:27

Hi, thank you for that great advice.  It is working much better.  Seems to still be losing charge a bit faster than it should but let me give it a couple of days.

 

I never thought to clean the contacts with rubbing alcohol.  That definitely worked and I restarted it and plugged it in to charge on my computer's USB port.  Now if it holds the charge I will be all set.  Thanks a million!

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‎11-04-2019 09:02

In response to AlvaroFitbit

‎11-04-2019 09:02

Hello, so to follow-up, the FitBit is charging again and working much better since I followed your instructions.  However, it still will only stay charged for one day where it used to stay charged for up to five (5) days.  Any additional advice?  I turned off auto sync etc. to save battery but there still appears to be some issue with the battery.  Thanks!

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‎11-04-2019 11:32 - last edited on ‎05-17-2025 13:20 by Fitbit Moderator

In response to inspired2021

‎11-04-2019 11:32 - last edited on ‎05-17-2025 13:20 by Fitbit Moderator

@inspired2021 thank you for the update and sorry for the delay in mine.

I appreciate you following my previous suggestions and really happy to hear that it help somewhat with the tracker not charging and that you could at least use it daily. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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