Inspire HR not holding charge and screen pixelating and fading

[Cathyfitibit]

Having worn a Fitbit for many years, my Inspire HR has decided this week not to hold its for charge for 24 hours, let alone the 5 days it used to. The screen is pixelated when you press the button and the side and the top part is missing. when the screen is not turned on, there is a shadow and it looks like there is water inside it. 

I have not worn it for swimming due to lockdown, but have worn it in the shower as it said it was waterproof and could be worn for swimming and in the shower. 

[DramaQueenDiva]

Hi @Cathyfitibit,

When you wore the Fitbit in the shower, did you have the Water Lock on?  If not, it's possible that there might be some water damage, in which case, try drying it out with white rice overnight.

[Cathyfitibit]

Hi

I haven't got a water lock on my inspire hr.

I will try drying it our with rice to see of that works

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cathyfitibit. It's nice to see you around and thank you for your help, @DramaQueenDiva.

@Cathyfitibit Thanks for the details shared in your post and for already trying to resolve the issue. Your device is water-resistant to 50 meters and I recommend restarting your device: How do I restart my Fitbit device? To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?

Hope this helps! 

[Cathyfitibit]

Hi,

Thanks for the advice. I am trying anything that is suggested. I have tried
reseting the device as suggested. I still only have half a screen
displaying and it is still very graining and pixilated.

It is still sitting in rice to see if that helps too.

Feel lost with out fitbit...

[LiliyaFitbit · Accepted solution]

Thank you for the update, @Cathyfitibit.

I appreciate your efforts and the additional details. I understand how you are feeling and if the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.