Inspire HR not holding charge

[Maggie1971]

All of a sudden my Inspire HR will not hold its charge for more than 3 hours. It’s 19 months old. Anyone have theirs for longer and it’s still holding its charge?

[Maggie1971]

I would love to know what Fitbit Support suggested that allowed your Inspire HR to once again hold its charge. Please share!

I did the “chat” as well and received the same response, that it was no longer covered by warranty. Very, very poor customer support. The Inspire HR was my third Fitbit and the poorest performer. Very disappointed.

Moderator edit: merged reply

[HawaiiMEL808]

They suggested I clean my charging posts on both my charger and my Fitbit, which I did and it charged fine but only for a day or so then my Fitbit went completely dead. I ended up buying a new one at Ebay for half the price I paid for my original one which lasted two and a half years. So far, so good. I bought a new charger from Amazon for my Fitbit and now it’s charging my Inspire much faster and my Fitbit is holding the charge much longer than before. I’ve got my finger crossed that this time it will last longer than two and half years.

[MapleLeafMel]

So after complaining, they offered me a 35% discount on a new Fitbit, but not a newly released one, you can only get 35% off the old models. 

[Bobisnothappy]

Update …I tried the reset as suggested in these posts with little or no change in the charge or any of the functions that were not working. I have continued charging running it down and recharging over the last weeks. The charge now holds for about 44 hours. Better not not the 7 days the charge held previously. It woke me at 5 am this morning buzzing and flashing.
The sleep tracking and heart rate still not working and the scrolling is a pain in the butt. It doesn’t scroll when swiped taking up to 10 swipes to get it to move.

No response from Fitbit

still Bobisnothappy

[HawaiiMEL808]

I say forget about it. You definitely do not want to buy a used one that’s probably going to kick the bucket in a few months. You can get a brand new one at Ebay for nearly half the price of a brand new one. I did, and am very glad about the purchase.

That’s about what happened to me. It held a charge for a few days and then suddenly went kaput and I ended up buying a new one.

Moderator edit: merged reply

[MapleLeafMel]

I think I'm going to make the switch to a different brand. I was really put off by the response I got.

[Maggie1971]

Reading all the responses, above, it is quite apparent that there is a serious defect with the Fitbit Inspire. However, Fitbit chooses to ignore this defect and simply state that the warranty has expired and offer a 35% discount on a new Fitbit. As noted by MapleLeafMel, the discount does not apply to the newest models!!! 

It’s obvious that Fitbit does not care to support users after the one-year warranty expires. It’s probably best to find a new brand!!

[DavideFitbit]

Thank you for  your replies and confirming that you already tried the steps listed here to improve battery life, @Bobisnothappy @Maggie1971 @HawaiiMEL808 @MapleLeafMel @Bobisnothappy. 

If you haven't done so already, I recommend that you get in touch with the Customer Support team for further instructions or to check the status of your warranty. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback regarding the quality; comments from users are always useful to continue to improving the quality of products and services. 

Have a great day. 

[Maggie1971]

Davide … I did indeed contact Customer Support and was dismayed at the response.

I was told that my warranty had expired, which I knew, and that nothing could be done to assist me.

I pointed out that there were numerous Inspire HR users who were experiencing the same problem so there must be a defect in said Fitbits. I was told that there were hundreds of users who were not experiencing any problems with their Inspire HR. In other words … “you got a lemon … so sad, too bad”, certainly not the message to “inspire” others to purchase an Inspire HR!!

Maggie

[DavideFitbit]

@Maggie1971 Thank you for sharing your experience and feedback about this. 

I'm sorry to see that it wasn't possible to obtain a replacement device due to warranty limitations. 

For further information about this, I recommend that you continue the communication with the Customer Support team, since warranty status and assistance with replacement processes would only be provided by the Support team.  

Thank you again for sharing your feedback, have a great day. 

[Bobisnothappy]

I have continued to charge/run down/recharge and the charge now holds for about 4 days. Still not the 7 days it would last previously. In the mean time the Inspire has still not been recording my heart rate which it needs to give sleep detail. About 2 weeks ago the screen went dark and has not revived which means I can’t see any data at all on the Fitbit itself. I do get buzzed at 10 min to the hour but don’t know if that means I need 10 more steps or 250! Can’t even see the time so now I’m wearing a watch that doesn’t tell the time.
In the app I can see the steps for the day and the number of hours that I make the 250 mark etc. Unfortunately this is not what I hoped the Inspire would do for me so I am disappointed with Fitbit, both product and service, and will use it to track steps until it totally quits but will not be replacing the unit.

Still not happy! 
Bob

[Kathys26]

Mine went dark the afternoon it stopped holding its charge. I can see my stats in the app however. My buzzing alerts had stopped weeks ago. I take my charging cable in the car and charge between stops. Have to charge part way through the night, etc. very frustrating! I’m trying to decide what to do as a replacement. Apple Watch just doesn’t track sleep like a Fitbit and their batteries are only good a day. Use the 35% on any Fitbit allowed or get the Luxe on sale? 
yes customer service is a joke, no service involved at all. Obviously it must be something from an update to cause so much to happen to so many users. 

[DavideFitbit]

@Bobisnothappy @Kathys26 Thank you for all your feedback for and confirming that you already tried all the steps suggested. 

If you already tried all the troubleshooting options mentioned earlier and you continue to experience the same difficulties with the battery or the screen not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

[rrgunfighter]

I've had my Inspire HR for roughly 2 yrs and 5 months.  just started having issues with failing to hold a charge a few days ago.  Almost like something is shorting our as my battery life was about 3 hours today, doesn't reboot with correct time... appears to be 4 hrs 30 minutes ahead, not even Greenwich Mean Time.  Thinking it is worn out, although it seems strange to go from working to not working in just a few days.  Interested to see if anyone actually gets anything satisfactory from customer service??

[HawaiiMEL808]

Fitbit’s customer service will help you only if your product is still covered under warranty, if not, then you’re out of luck. I had that same problem when my Fitbit Inspire HR fizzled out and the only recourse I had was to purchase a new one. You can get real bargain basement prices for them at Ebay if you shop around and find the lowest price from a seller there. And very importantly you should pick up a good charger as it really makes a big difference in how long it takes to charge and how long your fitbit will hold that charge.

[DavideFitbit]

@rrgunfighter Thank you for your reply and confirming that you've been experiencing the same inconvenience with your Fitbit device. Let me know if you already tried the steps listed in this article to improve battery life. In addition, make sure to follow the steps listed here to resolve syncing problems if the time on your device is still not correct. 

If you already tried all the troubleshooting steps mentioned before and you're still having the same problems, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.