Inspire HR not let me check to see how many steps have been taken

[Hummrr]

Occasionally my Inspire HR does not let me check to see how many steps have been taken.  I also can't see how much battery time is left.  In the past when this happened the problem went away after a day or so. This happened 2 days ago and the Inspire HR is still not working properly. I swipe the face of the Fitbit and nothing happens to show the steps.  I press down the face of the Fitbit Inspire to see how much battery time is left and nothing shows up.  I've charged up the Inspire HR but it still does not respond to show how many steps were taken.   I see the time on the face of the Fitbit and a small icon with numbers below the time.

Has anyone had the problem with the Inspire HR?

Moderator edit: Subject for clarity.

[Hummrr]

I followed the directions from another post and the problem is resolved.  I should have looked at other posts first before asking the question.  Thanks.

[LiliyaFitbit]

Hi @Hummrr, it's nice to see you again in our Community Forums. 

Thanks for the details shared in your post. I am glad to hear that you were able to fix this issue by following the instructions from another post. I appreciate your efforts and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!