help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not logging swim record

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2020 03:00 - last edited on ‎09-09-2020 16:48 by Fitbit Moderator

‎09-08-2020 03:00 - last edited on ‎09-09-2020 16:48 by Fitbit Moderator

Still not logging my swimming correctly after I did the required restart of the watch when on charge. Swam 42 laps only logged 34 no stopping continuously swimming. Also no matter what I did it just didn't want to stop the timer not even after drying my hands with a towel so instead of 26 minutes it it logged 34min when it stopped recovering on its own while I was showering. I always dry my watch after showing but it didn't make a difference. 

 

Moderator Edit: Clarified subject

Moderator Edit: Personal info removed

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-09-2020 16:47

‎09-09-2020 16:47

Hi @Tina75gowild, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since you are receiving assistance with our Customer Support team, my best advice at this moment will be to keep in touch directly with them to resolve your issue. Please periodically check your email inbox because they'll be providing you assistance accordingly to the issue you're experiencing.

 

Let me know if you need anything else.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎09-09-2020 16:47

‎09-09-2020 16:47

Hi @Tina75gowild, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since you are receiving assistance with our Customer Support team, my best advice at this moment will be to keep in touch directly with them to resolve your issue. Please periodically check your email inbox because they'll be providing you assistance accordingly to the issue you're experiencing.

 

Let me know if you need anything else.

Best Answer
0 Votes

‎09-09-2020 21:11

In response to RicardoFitbit

‎09-09-2020 21:11

My apologies I didn't know how to get to the live chat 😕 but I have been assisted thank you so much 

Best Answer
0 Votes