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Inspire HR not pairing with bluetooth and date/time is off

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‎03-22-2021 12:47 - last edited on ‎03-23-2021 09:28 by Fitbit Moderator

‎03-22-2021 12:47 - last edited on ‎03-23-2021 09:28 by Fitbit Moderator

From one day to another, after i've been using my fitbit inspire HR since july 2020 normally, it stopped working today. First the date and clock was totally off. I tried to sync it and it didn't work. Then at times it just froze. I tried to charge it again, I tried to reset it and nothing worked.

Then I made the bluetooth forget my Inspire HR. Now the bluetooth doesnt even recognize the device AT ALL. 

I don't know what else to try. Please help! 

Thank you very much.

 

Mariangela

 

 

Moderator Edit: Clarified subject

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‎03-23-2021 09:36

‎03-23-2021 09:36

@mcg1191 It's great to have you here! 

 

Thank you for troubleshooting this issue. I suggest you refresh the link between your phone and your tracker by doing the following (that includes some steps that you have already tried):

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

 

Hope this helps.

Alvaro | Community Moderator

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