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Inspire HR not picking up active minutes

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‎10-28-2020 00:00 - last edited on ‎10-29-2020 04:15 by Fitbit Moderator

‎10-28-2020 00:00 - last edited on ‎10-29-2020 04:15 by Fitbit Moderator

Can anyone help me fix my active minutes, since I updated to the trial of the premium it’s not picking up any of my active minutes but it picks up the workout but the cals are always so low!

 

 

Moderator edit: format

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‎10-29-2020 04:14

‎10-29-2020 04:14

Hi @nicolekate_, welcome to our Fitbit Community. I'd like to follow up and help you with your Inspire HR since it stopped tracking your active minutes and the calories are low.

 

I'd like you to restart your Inspire HR as described in this help article. After this, check out this help page which explains how your Fitbit device tracks your active minutes. Also, check out this article. This article explains how your Inspire HR tracks your calories burned.

 

Finally, monitor your Fitbit device and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-29-2020 14:46

In response to JuanJoFitbit

‎10-29-2020 14:46

None of that is helpful. I have tried everything still doesn’t do anything 

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