Inspire HR not reading HR

[PrplNrpl]

My Inspire HR does not read my HR. The green light does not come on - I have tried resetting device, deleting and reinstalling my profile, deleting and reinstalling the app, resetting the device, deleting the user data, updating the software as well as restarting the device several times.

I also have a blank screen intermittently.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @PrplNrpl.  

Thank you for all the details that you've provided regarding the trouble you've been experiencing with your heart rate not being recorded and the troubleshooting steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Keep me posted on the outcome. 

[MLRichardson]

My HR sensor just up and quit yesterday as well.  I can’t even reset it.  Any help would be appreciated.

[DavideFitbit]

Hi @MLRichardson, thank you for your reply and confirming that you're having the same problem with your Inspire HR not recording your heart rate and that you already tried the restart. 

I've proceeded to send your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome.