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Inspire HR not reading heart rate

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‎02-29-2020 07:46 - last edited on ‎03-01-2020 11:25 by Fitbit Moderator

‎02-29-2020 07:46 - last edited on ‎03-01-2020 11:25 by Fitbit Moderator

The heart rate feature is no longer working on my Inspire HR. It stopped two days ago and resetting the device did not fix the problem. 

 

 

Moderator edit: updated subject for clarity

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‎07-21-2020 14:35

In response to Nellnell717

‎07-21-2020 14:35

Once I was able to talk to the tech support and followed up by email they offered to replace the Inspire HR or give my 50% off on a selection of other devices. They didn't give me too much trouble rather than having to go through the basic troubleshooting steps again.

I already ordered my replacement device and should be up and running again soon!

Thanks for the help to the community and FITBIT for ultimately backing up the product.

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