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Inspire HR not reading heart rate

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‎07-05-2021 18:01 - last edited on ‎07-06-2021 05:07 by Fitbit Moderator

‎07-05-2021 18:01 - last edited on ‎07-06-2021 05:07 by Fitbit Moderator

The green lights are no longer coming on to accurately read my heart rate. It says I have a heart rate when I'm not even wearing it. I've cleaned it, updated it, restarted it and reconnected it to my account and still the greens lights are not working and the heart rate sensor is broken.

 

 

Moderator edit: updated subject for clarity

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‎07-06-2021 05:06

‎07-06-2021 05:06

@laurastange Welcome to our Fitbit Community. I totally understand how you feel about the heart rate tracking issue that your Inspire HR has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your Inspire HR and see if the issue gets fixed.

 

Hope this helps.

JuanJo | Community Moderator

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