Inspire HR not receiving notifications

[Mel2929]

For the first two weeks all the functions worked properly on my Inspire HR. I have an iPhone. I no longer get any text notifications and it does not pick up any activity/exercise (it’s at least 30 min of cardio). I have tried resetting my Fitbit and it’s still not working properly.

Moderator edit: subject for clarity

[SunsetRunner]

If you recently upgraded to iOS 13, there are issues with it and Fitbit is aware.

[AlejandraFitbit]

Welcome to the Community, @Mel2929 and @SunsetRunner, thanks for the input.

Thanks for troubleshooting the issues you are experiencing with your tracker. If you recently updated to iOS 13, you may have to adjust some settings on your iPhone or iPad. For more information, see: How do I get notifications from my phone on my Fitbit device?.

Now about your activities, what type of exercise are you trying to record? Are you using SmartTrack?.

I hope to hear from you soon. 🙂

[Kimrd]

I’ve used the directions for how to receive updates after the most recent iOS update and I am still not receiving text messages and calendar notifications. Now what? 

[AlejandraFitbit]

Hey @Kimrd, welcome to the Forums.

Thanks for troubleshooting this notifications issue and for letting us know about it.

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[Kimrd]

Thank you!! I appreciate the reply!!

I sort of have a fix but I do not want to set my text messages to preview on my phone just to get text messages on my Fitbit. That’s a dealbreaker!!! Please allow us to disable this feature AND receive the messages in our Fitbit like we used to before the update.

Thank you

Kim

Sent from my iPhone

[manbeach]

Is this issue resolved yet? I still cannot connect to Notifications with IPhone 11.

[AlejandraFitbit]

It's great to see new faces @manbeach, welcome.

Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

Let me know if there is anything else we can help you with. 

[Pandaching]

I am not receiving text notifications. I was able to restart my fitbit and I also tried resetting my Iphone. I also did remove my device in Fitbit app and adding back again. Nothing works. Is this an issue with Fitbit Inspire HR?