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Inspire HR not recording exercise completely

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‎05-11-2020 08:09 - last edited on ‎05-12-2020 16:13 by Fitbit Moderator

‎05-11-2020 08:09 - last edited on ‎05-12-2020 16:13 by Fitbit Moderator

Why does my FitBit inspire hr only recognizes half of my walking days? And then it only recognizes about 10-15 min of an hour walk. 

 

Moderator edit: Subject for clarity 

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‎05-12-2020 16:10

‎05-12-2020 16:10

Hi @Jibbra, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue with your exercise and how many times since then? Is this affecting other activities or just walk? In the meantime I receive your answers, please restart your device and check: How do I track my workouts with my Fitbit device? for more information about exercise tracking.

 

Keep me posted and let me know if you have any additional questions. 

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‎05-12-2020 17:41

In response to RicardoFitbit

‎05-12-2020 17:41

I first noticed it not tracking my treadmill workouts and then it started not recognizing my walks. This has been going on now for several months. It will rocgnize them sometimes and not others. I have been walking 10,000+ steps each day and walking for over an hour every day and it completely skips days at a time. It keeps track of my steps just not my daily exercise. I restarted my Inspire HR on several occasions as well with no improvement. Can you please help.

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‎05-12-2020 18:29

‎05-12-2020 18:29

My Inspire isn’t recording my steps. It is on my wrist not in my phone. So it is going to mess up all my totals. This is a brand new Fitbit just started it a few days ago. 

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