04-28-2020
14:21
- last edited on
05-10-2020
19:07
by
RicardoFitbit
04-28-2020
14:21
- last edited on
05-10-2020
19:07
by
RicardoFitbit
My fitbit is driving me nuts lately... so many issues and I have only had it 6 weeks! The latest glitch is that it has randomly stopped recording my exercise in the exercise section. It records the steps and distance, but none of it registers in the exercise tile as part of my daily exercise. This has happened for the past two days. Also yesterday it had the tile loading error, which took me two hours to sort out. I have all the GPS, location sharing etc turned on on my iPhone 6S. Anyone else having this problem? I tried to add the walk manually, but it then replaced all my today's activity with that! Crazy.
Moderator edit: Subject for clarity
05-10-2020 19:06
05-10-2020 19:06
Hi @wintermoon, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.
Thanks for bringing this to our attention and for all the details that were shared, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.
I'll be here if you need anything else.
07-24-2020 16:14
07-24-2020 16:14
Can I have some help regarding the same problem. I have been doing 30 mins of continuous exercise which logs but then it won’t log in my (3/5 days exercise for example) even though I’m completing the days it is not logging them in this part. I’ve only had it for a couple of weeks so very disappointed so far