help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not recording heart rate or activities

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2021 08:10 - last edited on ‎02-17-2021 03:27 by Fitbit Moderator

‎02-16-2021 08:10 - last edited on ‎02-17-2021 03:27 by Fitbit Moderator

It doesn't track heart rate half the time. Doesn't give me credit for exercise. I have synced it so many times, I have uninstalled and reinstalled the app several times. Nothing works. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-17-2021 03:32

‎02-17-2021 03:32

@DGrice Thanks for joining us! 

 

Let me help you with this. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Regarding the activity detection, your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack and it requires constant movement for at least 10 minutes to detect an activity. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎02-17-2021 03:32

‎02-17-2021 03:32

@DGrice Thanks for joining us! 

 

Let me help you with this. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Regarding the activity detection, your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack and it requires constant movement for at least 10 minutes to detect an activity. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎02-17-2021 05:00

‎02-17-2021 05:00

Same hermits not tracking sleep, or heart rat, I  fact it's only recording steps.

Best Answer

‎02-17-2021 05:39

In response to AlvaroFitbit

‎02-17-2021 05:39

I did 30 minutes of cardio, it didn't give me credit for it other than the active minutes. If I manually put it in what's the point of having the Fitbit?

Best Answer