Inspire HR not recording sleep score

[willister1423]

Sleep score quit working. It used to but it doesn’t no more.

ios app

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@willister1423 It's great to see that you've visited the Fitbit Community!

Let me help you with your missing Sleep Score. For this your tracker needs to detect Sleep Stages and you may not get these for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

You can read more about Sleep Score here.

Let me know how it goes.

[Yvonne30]

It happened to my wife's Inspire HR and we fixed it with just a re-set, no problem.

[AlvaroFitbit]

@Yvonne30 Welcome to the Community 

Thank you for sharing what you did to fix this issue as it may help other members in the same situation.

Happy stepping and stay safe.

[Jlgh]

A simple reset dud not work for me. The band fits snugly but not too tight. I’ve logged out and logged back in. Still doesn’t work.

[Jigh]

Logging out and back in is probably not a reset. You have to connect the magnetic charging cabled press the button for a few seconds until a smiley face comes up. and that fixed my wife's Inspire HR. Good luck..

[GPDARace]

I have the same issue and had little to no help to fix it no matter how many times i post on these 

[Jlgh]

Thanks for the reply. I did both. It didn’t work. 😔

Sent from my iPhone

Moderator edit: personal info removed

[Jlgh]

I’m sorry to hear that. Looks like it’s time to bite the bullet and get and Apple Watch. 😔

Sent from my iPhone

Moderator edit: personal info removed