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Inspire HR not recording sleep

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‎09-01-2019 06:58 - last edited on ‎09-02-2019 12:47 by Fitbit Moderator

‎09-01-2019 06:58 - last edited on ‎09-02-2019 12:47 by Fitbit Moderator

My Inspire HR has not tracked my sleep at all for two of the nights since we got the software update 4 or 5 nights ago.  I've looked at the other threads and don't find any suggestions.   I've had a Fitbit for five years now and never had this problem.   Any suggestions?   I've tried resetting it but the sleep log doesn't come up.

 

 

Moderator edit: updated subject for clarity

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‎09-02-2019 12:48 - last edited on ‎12-25-2024 10:00 by Fitbit Moderator

‎09-02-2019 12:48 - last edited on ‎12-25-2024 10:00 by Fitbit Moderator

@twopuppies Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your sleep recording and thank you for troubleshooting this issue. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

Alvaro | Community Moderator

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‎09-02-2019 18:03

In response to AlvaroFitbit

‎09-02-2019 18:03

Thank you for the response.   I am aware of how the sleep tracker works, and I did try resetting the device before writing this post.  But not recording the sleep is inconsistent.  It has only happened to me twice with days between.  It's only happened after the most recent upgrade.

 

I did manually enter my sleep for those two nights but being that I've had a Fitbit for five years and never had problems before, thought I should expect the same with this one.

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