Inspire HR not recording sleep

[KathiVW]

I have a new Inspire HR. It recorded my sleep the first night I wore it (Saturday 5/09) but it did not record last night (Sunday 5/10). I double checked to make sure I hadn’t deleted the “tile” for sleep but it is still there in the app. On the face of my Inspire the sleep icon (moon) is greyed out though. No data on it or in the app.  Any suggestions?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @KathiVW, welcome to the Community Forums! 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting this situation before posting is appreciated. If you haven't already done so, I recommend you to follow the below steps to perform a restart process on your Inspire HR and then, I recommend you to wear your device on your non-dominant hand when you're going to sleep:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let me know if the issue persists and if you have any additional questions. 

[KathiVW]

Thank you for replying! I did a little more digging on Monday (5/11) when I didn’t hear back from anyone. I uninstalled & reinstalled my app and did a restart as you suggested in your response. My sleep was tracked that night. But...unfortunately...it did not track last night (Tuesday 5/12). I made sure to sync it this morning but my sleep icon is still greyed out. I’m trying really hard to not get frustrated...😔 Any other suggestions?

[ArgoGirl79]

Over the last few months I started having same issue where my watch has stopped recording my sleep. I've done all the steps that are recommended multiple times, I even reset everything uninstalled the app from my phone etc, but still it won't record my sleep. I didn't buy this watch so I can record my sleep myself.

I also find it interesting that so many problems seem to be appearing for people with the original Inspire & Inspire HR all of a sudden over the last few months. It makes you wonder what Fitbit has done to our devices during a firmware update or something that is causing these issues.  FitBit would not be the first company to cause issues to their customer devices to try and get them to upgrade.

I have contacted customer service via email as it is the easiest way for me to contact support at this time and all I get is the same response over and over. Even when I reply back that I've tried all these different things and I'm still having trouble they respond back in the exact same way. It is extremely frustrating as a customer to deal with customer service departments that just use standardized forms for replying to customer issues.

With all that said how do I go about getting my sleep data automatically recorded through the watch without having to manually enter it?