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Inspire HR not recording steps

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‎05-09-2021 03:00 - last edited on ‎05-10-2021 08:24 by Fitbit Moderator

‎05-09-2021 03:00 - last edited on ‎05-10-2021 08:24 by Fitbit Moderator

I charged my Fitbit last night. Today it has not recorded any steps although it has recorded some calories. How do I get it to work!

 

 

Moderator Edit: Clarified subject

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‎05-10-2021 09:31 - last edited on ‎11-28-2024 08:01 by Fitbit Moderator

‎05-10-2021 09:31 - last edited on ‎11-28-2024 08:01 by Fitbit Moderator

@Eliz39 Thanks for being part of our Community!

Sorry to hear about this. The calories you are seeing on your account are calculated based on your personal information (BRM), If you aren't seeing anything else then it could be that your tracker isn't syncing. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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‎05-10-2021 11:55

In response to AlvaroFitbit

‎05-10-2021 11:55

Thank you so much for your advice. I much appreciate the trouble you took. In fact I have updated my Fitbit - I had not realised that had to be done - and it is now working well to my relief!
Elizabeth
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