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Inspire HR not registering heart rate

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‎09-29-2019 23:51 - last edited on ‎10-03-2019 11:52 by Moderator Alum

‎09-29-2019 23:51 - last edited on ‎10-03-2019 11:52 by Moderator Alum

Everything else is working but heart rate stopped registering 30 days ago and can’t get it to restart. I’ve cleaned the back and the green LED are still flashing. How can I sort this please?

 

 

Moderator edit: subject for clarity

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‎09-30-2019 01:44

‎09-30-2019 01:44

Hi @Ijack   That is pretty weird! First check that Heart Rate is turned ON in the settings app on the Inspire HR. If it is, turn it off and then restart your Inspire HR several times and go back to the settings app and turn it on again. If it is still not working you had better contact Support

Restart your tracker

Fitbit Support

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-03-2019 11:54

‎10-03-2019 11:54

Welcome to the Community, @Ijack and @NellyG, thanks for the input.

 

I appreciate all the efforts in trying to fix this heart rate issue. If you continue to experience this problem, I recommend taking a look at the help article: Why don't I see my heart rate on my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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