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Inspire HR not responding and HR sensor not working

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‎08-01-2021 10:16 - last edited on ‎08-01-2021 19:25 by

‎08-01-2021 10:16 - last edited on ‎08-01-2021 19:25 by

Stopped working after going to beach the other day. Didn’t keep submerged in water so not sure what happened. The HR sensor stopped working today and it won’t react at all. I did several reboots and nothing has helped.

 

 

Moderator edit: subject for clarity 

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‎08-01-2021 19:23 - edited ‎08-01-2021 19:35

‎08-01-2021 19:23 - edited ‎08-01-2021 19:35

Welcome to the Fitbit Community, @Aubs_turnbaum89.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? 

 

You can find our tips to resolve the issue with heart rate tracking in What factors can affect my heart-rate reading on my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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