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Inspire HR not scrolling or swiping

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‎09-29-2020 11:30 - last edited on ‎09-30-2020 04:24 by Fitbit Moderator

‎09-29-2020 11:30 - last edited on ‎09-30-2020 04:24 by Fitbit Moderator

Ever since I signed up for a Premium account, my Inspire HR does not allow me to scroll in either direction. I've reset it, restarted my phone & removed all synced apps. Today, the screen display has shifted to the right, do part of the time is not visible.

Any suggestions to get me back to normal functioning?

 

 

Moderator edit: updated subject for clarity

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‎09-30-2020 04:21

‎09-30-2020 04:21

Hi @SusanEF, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Inspire HR is not scrolling or swiping and the screen is not visible part of the time. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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