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Inspire HR not showing heart rate zones

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‎04-18-2020 19:45 - edited ‎04-18-2020 19:56

‎04-18-2020 19:45 - edited ‎04-18-2020 19:56

When using the Fitbit app to view my activity I cannot get any heart zone details and an message is displayed "Not enough heart rate data available".  I have my heart rate appearing in the today view and all day sync enabled.  Is there another setting to enable this feature or is this not possible with the Inspire HR.

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‎05-05-2020 08:33

‎05-05-2020 08:33

@mark.fb It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your missing heart rate data on your activities. Have you seen your heart rate zones previously? Try logging out from the app, restart your phone and log back in. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Let me know how it goes.

Alvaro | Community Moderator

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