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Inspire HR not showing my heart rate

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‎01-07-2020 11:29 - last edited on ‎01-08-2020 07:44 by Fitbit Moderator

‎01-07-2020 11:29 - last edited on ‎01-08-2020 07:44 by Fitbit Moderator

My mother got an Inspire HR several months ago, and seemed to be working fine, then she went out of the country and now her HR is not showing her heart rate.  The green light is working and I have made sure it is tight enough around her wrist and at the right position of the wrist.  

I have reset her HR and turned the Bluetooth off and back on, turned the heart rate monitoring off and back on and nothing is working, not showing up on her phone as well..  

what can I do to get this to working again?

 

 

Moderator edit: updated subject for clarity

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‎01-08-2020 07:46 - last edited on ‎01-21-2025 09:10 by Fitbit Moderator

‎01-08-2020 07:46 - last edited on ‎01-21-2025 09:10 by Fitbit Moderator

@Challengesasap Welcome! It's great to see you around! 

Let me help you with the Inspire HR not reading your mother's heart rate and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes. 

Alvaro | Community Moderator

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