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Inspire HR not showing on bluetooth scan anymore

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‎05-10-2019 19:40

‎05-10-2019 19:40

I got the Inspire HR a week ago and was working fine, suddenly today around afternoon it's not detected by my Samsung S9 phone anymore. I've tried turning on/off Bluetooth on the phone and restarting the Fitbit while charging. The Fitbit does not show up on a Bluetooth scan from my phone. It's still tracking my steps and heart bpm but won't sync with my phone anymore. how do I fix it?

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‎05-11-2019 00:32

‎05-11-2019 00:32

Hi @Zoddious  Try all the suggestions in THIS Help Article on syncing issues. If the issue persists please come back here.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-18-2019 04:38

In response to NellyG

‎05-18-2019 04:38

Silly me, there was a Samsung update and once I did that it started syncing again. 

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‎05-18-2019 04:40

In response to Zoddious

‎05-18-2019 04:40

lol glad you got it sorted!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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