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Inspire HR not showing on website only on app

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‎06-30-2019 21:24 - last edited on ‎07-01-2019 12:43 by Fitbit Moderator

‎06-30-2019 21:24 - last edited on ‎07-01-2019 12:43 by Fitbit Moderator

I just purchase an Inspire HR and cannot get it to link to my dashboard. While I have it hooked up on the app, it won't show on my Mac when I log into the account. Never had this issue with my Charge 3 nor my Versa, yet here we have it with my Inspire HR. It's frustrating and am considering taking it back and getting a Garmin Vivovfit instead. Never had issues with those linking 

 

 

Moderator edit: updated subject for clarity

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‎07-01-2019 12:46 - last edited on ‎07-26-2023 10:00 by Fitbit Moderator

‎07-01-2019 12:46 - last edited on ‎07-26-2023 10:00 by Fitbit Moderator

@vt2075 It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR not showing on the website. As you mentioned you should be able to see your data on both platforms. It could be that you used a different email address when you setup your tracker on your phone so please check that both are the same.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-01-2019 12:46 - last edited on ‎07-26-2023 10:00 by Fitbit Moderator

‎07-01-2019 12:46 - last edited on ‎07-26-2023 10:00 by Fitbit Moderator

@vt2075 It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR not showing on the website. As you mentioned you should be able to see your data on both platforms. It could be that you used a different email address when you setup your tracker on your phone so please check that both are the same.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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