Inspire HR not showing sleep stages, awake time is zero

[Nitram100]

My app is recording time slept and time it takes to go off to sleep but is recording 0 for all other sleep patterns such as the number of times I wake up. Also sleep stages are blanked out. Any clues how to fix this. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Nitram100 It's great to have you here! Sorry for the delay in my reply.

Let me help you with your missing sleep stages and awake time. You may not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Regarding the blank awake time, this could be related to the app itself so try logging out from the app, restart your phone and log back in. Also restart your tracker.

Let me know how it goes.