Inspire HR not showing sleep stages

[Sadie03]

My Fitbit HR isn’t showing levels of sleep. It did for the past 8 months then quit. I’ve reinstalled it, rebooted it, rebooted my iPhone, wearing it in the same place in my wrist all the time. It shows length of sleep, about 5-8 hours a night, but doesn’t show levels of sleep. I returned my device for the same reason. What is causing this and how can I fix it. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Sadie03 It's good that the community is growing! 

Let me help you with your Inspire HR not showing sleep stages and thank you for troubleshooting this issue. You might not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

You can also restart your tracker following these instructions.

Let me know how it goes.

[Sadie03]

Thank you for your response. I’ve done everything here. I even deleted it and reinstalled, synced, and paired with my iPhone. No bueno!! 😊

Sent from my iPhone

[MikeMet]

That's the text book answer we already see when it doesnt work on the website but it has not helped. I have had the same issue since I bought an Inspire HR a few weeks ago. I had a charge 3, it broke, I went to the store to buy a charge 4 and Dicks said they hadnt gotten any in yet so I bought the inspire HR instead. It has logged my sleep score only 3x in the past 3 weeks. I am hearing other people are having issues with inspire HR logging their sleep as well.

[Sashadove]

Mine stopped recording sleep stages too. Also Hr won’t record and is black. Followed instructions to restart and reboot but so far nothing helps. I really wanted it for the sleep recording also it is only 6 months old. Not a good value

[Sashadove]

Did not help

[Sadie03]

😥

Sent from my iPhone