Inspire HR not showing swimming settings

[AA2019]

I have a brand new Inspire HR and latest version of app syncd to a high spec Galaxy Note 8 and fast WiFi.  Under settings swimming tab ONLY has swimmmimg minutes. There is NO option to swipe up or down or tap to get ANY other swim settings such as pool length or swim sets. I have already reset both Inspire and phone and turned bluetooth on and off. I am at a loss as I specifically bought this tracker for swimming and all I can see is variations for running and hiking...Great. But this device is sold as for use in a pool. (1) Is this meant to track different lengths of pool? (2) if yes, why arent the settings showing? (3) how can I fix this? Any help really appreciated. A

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @AA2019. Thanks for the detailed information shared. Sorry for the delayed reply. 

I'm glad to hear that you just got an Inspire HR. I appreciate the troubleshooting tried. Since, you have an Inspire HR, you will have have the exercise app on your tracker, you just need to open the exercise app > swim and then swipe up and tap pool settings. You can learn more about it by checking this article: How do I track my swims with my Fitbit device?

Please note that this option is different for Inspire because it will have the automatic tracking. If you have this, to start your pool length is 25 meters. To change the unit of measurement to 25 yards for swims, see How do I change the units of measurement on my Fitbit device?

Let me know how it goes. 

[AA2019]

Hi Silvia - 

Maybe I was not clear enough. 

IN THE SWIM APP - IT DOES NOT SWIPE UP.. there is not functionality on this screen...it is reporting information inaccurately...

I will say again - IT DOES NOT SWIPE > SO I CANNOT CHANGE ANY POOL LENGTH SETTINGS

I do not understand how to fix this...have tried all the restarts and on and off..

A

[SilviaFitbit]

Thanks for getting back @AA2019. Sorry for the delayed reply. 

I apologize for the misunderstanding. I have created a case on your behalf with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you need further assistance.