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Inspire HR not starting

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‎01-10-2020 21:26

‎01-10-2020 21:26

Hello all, 

 

I have not used my inspire hr for a couple months. Pulled it out of my drawer today and it refuses to start after charging for over 3 hours. I have tried restarting by pressing and holding the button. Anyone have any ideas? How do I do a warranty claim in Canada?

 

Thanks, 

 

Nahiyan

 

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‎01-11-2020 16:49

‎01-11-2020 16:49

Hi @Nahiyan Lithium Ion batteries dont respond well to being left to run flat, however if it is still covered by warranty then Fitbit should be able to help. Here is the link to contact Support

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-12-2020 08:54 - last edited on ‎01-21-2025 08:55 by Fitbit Moderator

In response to NellyG

‎01-12-2020 08:54 - last edited on ‎01-21-2025 08:55 by Fitbit Moderator

@Nahiyan Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your unresponsive Inspire HR and thank you for troubleshooting this issue. As @NellyG mentioned since the issue persist after troubleshooting the problem then please let our Support team know about it. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-12-2020 09:49

In response to AlvaroFitbit

‎01-12-2020 09:49

It seems to be working now. Thanks.

Sent from My iPad
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