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Inspire HR not swiping

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‎08-12-2019 20:33 - last edited on ‎08-13-2019 13:07 by Moderator Alum

‎08-12-2019 20:33 - last edited on ‎08-13-2019 13:07 by Moderator Alum

My inspire hr is not responding to swiping across the face of the device correctly. It responds as if i tapped it.  I have reset it multiple times and still have the issue. I checked for updates and my device is up to date. What else can be done?

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎08-13-2019 01:17

‎08-13-2019 01:17

Hi @SarahH  I have flaggeda moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-13-2019 13:06 - edited ‎08-13-2019 13:08

In response to NellyG

‎08-13-2019 13:06 - edited ‎08-13-2019 13:08

Nice to have you here @SarahH. Sorry for the delayed response.

 

Thanks for restarting your Fitbit Inspire HR and checking for updates, you did a great job. We strive for excellent customer service, and customer satisfaction remains our number one goal. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Thanks for your help @NellyG.

 

Please let me know if you need anything else! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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