I now I'm probably flogging a dead horse, but this seems to be quite the common problem here, and finding a solution seems to be akin to solving the DaVinci Code while breaking the laws of physics. so here goes....
I've been trying to set up my Inspire HR for the last few hours with no luck whatsoever. I first tried synching it with an iPad (fully updated iOS, before you ask). I can only get to where the fitbit will need an update, but after a couple attempts at a few hours EACH attempt with only a grey line, I'm assuming that it isn't updating at all (grey line doesn't change, and after a while, the app just stops and goes back to the main menu, where it asks for the fitbit to be updated again, so the whole process stats over again). I tried to remove the device from my account, but it won't let me because it is continually trying (and failing dismally) to update it. I've also uninstalled the app and reinstalled it, but no luck.
I then tried to do the same thing again with my Mac (desktop running version 10.14.5). I logged into my account, and clicked on the link to install the Inspire HR and to synch it with my mac. When I do this, a new window opens up with 4 screens (as shown by the 4 dots below), but the screens are just blank, and only a "next" button. When I get to the end, it can never find it, so it never gets synched, even though it is in the cradle, fully charged and connected to the USB (and which brilliant fitbit engineer decided that a 4 inch cord would be a great idea???). I've searching the forum here, and I'm not alone (https://community.fitbit.com/t5/Inspire-Inspire-HR/Set-up-Inspire-HR-with-MacBook-Air/m-p/3443845). The scary thing is what reallyGJB said with regards to QA and the rather difficult user experience that somehow made it past all the quality checks. If I had read this prior to purchasing this, I most certainly would have NOT purchased any FitBit product! If Macs are not compatible with FitBits, why is there a Mac app?
I've also uninstalled and reinstalled the app, and the same thing results. The fitbit also won't turn on. When it is connected to the charger, you only see the grey line that never changes. When it is not connected to the charger, I only see the FitBit logo with the URL www.fitbit.com/setup scrolling. It won't turn on, so there's no scrolling to the different features.
So I'm throwing it out there to anyone who can help, with a few caveats:
1) I've read all the links about troubleshooting with synching, and nothing has worked.
2) The fitbit is fully charged
3) The fitbit tries to update, but it can't (goes for a while, but then returns to the main menu and says it needs to be updated)
4) My internet connection is fine
5) The Bluetooth is switched on
6) I've tried doing a soft reset (ie push the side button for 5 or more seconds, seen the smily face, etc)
Help?
