help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not syncing and setting up with Huawei phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2021 07:19 - last edited on ‎05-02-2021 10:11 by Fitbit Moderator

‎05-01-2021 07:19 - last edited on ‎05-02-2021 10:11 by Fitbit Moderator

Can anyone help please. My HR wouldn't sync. I've rebooted the watch, reinstalled the App, deleted the watch and now it gets as far as installing the code (proving that the Bluetooth is seeing it), but just won't connect!

The phone is a Huawei and it worked OK until 2 days ago. Its all been very frustrating. Any help much appreciated! ☺️

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-02-2021 10:16 - last edited on ‎07-25-2023 11:59 by Fitbit Moderator

‎05-02-2021 10:16 - last edited on ‎07-25-2023 11:59 by Fitbit Moderator

@Didels It's great to have you here! 

Sorry to hear about this and thank you for troubleshooting this issue. Try clearing the link between your phone and your tracker by doing the following (which includes some steps that you have already tried):

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer